Shipping Policy

Shipping & Delivery Policy

Last updated: May 2026

Kooplex ships across all of Lebanon — completely free of charge.

Free Delivery Across Lebanon

Every Kooplex order ships free, no matter where you are in Lebanon. No minimum order requirements, no hidden fees.

Cash on Delivery

You only pay when your Kooplex arrives. No card details, no upfront payment, no risk. Our delivery partner will collect payment in cash when they hand you the package.

Discreet Packaging

Kooplex is shipped in plain, unmarked packaging. The box does not display product names or brand markings on the outside. Your order is private.

Delivery Time

• Beirut and Mount Lebanon: 1–2 business days
• North Lebanon, South Lebanon, Bekaa, Nabatieh: 2–4 business days

Orders placed before 2:00 PM on a business day are processed the same day. Orders placed after 2 PM, on weekends, or on public holidays are processed the next business day.

Order Tracking

Once your order ships, you'll receive an email with tracking information.

What If I'm Not Home?

Our delivery partner will attempt delivery and contact you by phone to coordinate. If we cannot reach you after two attempts, your order will be returned to us and we will contact you to arrange redelivery.

Damaged in Transit

If your Kooplex arrives with damaged or leaking bottles, email us within 48 hours with photos. We'll arrange a free replacement immediately.